What are your store & daycare hours?

Monday–Friday: 7:00 AM – 7:00 PM

Saturday & Sunday: 10:00 AM – 4:00 PM

Do you accept cash or credit cards?

Yes, we accept cash and all major credit cards. We do not accept Apple Pay.

Do you require deposits?

Yes, a 50% deposit is required for both boarding and grooming services.

Do you offer tours of the facility?

Yes! We are transparent and proud of our facility and happy to give tours during normal hours. The Dog Stop® – Long Hill aims to put your mind at ease and show you where your dog will be staying whether you use us for daycare, boarding or both!

Call us! We are happy to give tours during regular business hours, subject to staff availability.

What security measures do you have?

Our facility has multiple layers of security. We have cameras monitoring 24/7 both inside and outside along with fire alarms and fire suppression.

After hours, all our exterior doors are alarmed and the kennel area has an active motion detection system

Do you restrict dogs by breeds?

We do not! We love and care for any dog that comes to The Dog Stop® – Long Hill, provided a dog does not present itself as a danger to our handlers and are up-to-date with their vaccines.

Do you take a dog that is intact (not spayed or neutered)?

Yes, we can take dogs who are intact and they are permitted into our group play yards unless they are over 7 months old. If a dog grows up coming to The Dog Stop® – Long Hill, they can still be allowed into the group yards as long as their intact status does not affect the group dynamic and their behavior does not change. If their behavior does change, they will be moved to our VIP program.
Intact dogs over 7 months, that are new to The Dog Stop® – Long Hill, are welcome to come but must be in our VIP program.

Female dogs are not allowed in the building if they are actively in heat.

What is the evaluation process?

Dogs undergo a behavioral evaluation to ensure they are placed in appropriate play groups. Each dog’s needs are assessed individually.

At The Dog Stop® – Long Hill we do everything in our power to set dogs up for success and a great time. The first part is to allow the dogs to acclimate to our kennels. After, that we proceed with their behavioral evaluation.

We will take as much time as needed, some dogs benefit from a rest in the kennel after one part of the evaluation, others fly though it! No two dog are the same and we will tailor the evaluation process as best we can to insure the dogs are as comfortable as possible with the group they are placed in.

What can my dog expect as a first-time boarder?

You and your dog can expect love, care and attention at The Dog Stop® – Long Hill. We aim to make the dogs as comfortable as possible. To this end, we have Kuranda beds, fleece blankets with fresh water in each kennel.

Our staff come in before opening to tend to our boarding dogs, making sure they get out to potty early and get to eat breakfast undisturbed before the daycare day begins!

What should I expect when my dog comes home from Daycare?

Your dog may be tired. Why, you ask? It’s one of the great benefits! Dogs play all day so they are naturally tired at the end of the day. If your pup becomes overly tired during the day, we will take them to one of comfortable kennels for a short nap. It’s not uncommon for dogs to sleep after they come home.

Your dog may also be thirsty. Water is available at all times in play areas and kennels, but playing hard makes dogs thirsty.

If your pup’s paws are sensitive, there’s no need to worry. It’s common for dogs’ pads to be sore after playing, especially when they first start coming. Most dog’s paws are not used to playing all day but they will build stronger pads the more they visit.

What is doggy daycare?

Doggy daycare is a place to drop-off your dog for the day to play with other furry friends supervised by our trained dog handlers in a clean, safe, and fun environment.

Daycare provides the opportunity to:

• Get regular exercise to maintain a healthy weight
• Improve their socialization with dogs
• Relieve separation anxiety, boredom, and destructive behavior at home
• Increases your dog’s overall happiness

Is daycare included in boarding?

Yes, as long as the dogs have passed their behavioral evaluation they will join our daycare groups for all-day play time!

What are the requirements for daycare and boarding?

All dogs participating in daycare must demonstrate appropriate social skills and the ability to play safely with other dogs. During their first day at The Dog Stop®, we will do a Behavioral Evaluation to evaluate your dog’s interactions with other guests. If we find your dog isn’t an appropriate fit for daycare, they will be separated from other canine guests for the remainder of their stay with regular one-on-one staff time, potty breaks and play sessions.

Before dog boarding, daycare and/or grooming, you must provide proof that the following:

• Vaccinations are current: Bordetella, Parvovirus & Distemper, and Rabies.
• Puppies must have all three distemper boosters. We also require that your dog is on a regular flea and tick prevention program, such as Frontline or Advantage or wearing a Seresto Collar (no flea powder).
• Dogs over seven (7) months must be spayed or neuteredto participate in group daycare.

Will my dog be tired after daycare?

Yes, dogs often return home tired from play. Water is available at all times, and handlers provide rest as needed.

Will my dogs be in the play yards all day?

Dogs can be in the yard all day depending on them. Some dogs can play all day, while others cannot. Our handlers are trained to know when dogs need a break from the play yard. Dogs who are removed from the yard enjoy one of our kennels with a bed, blanket and water.

Do dogs ever get minor injuries?

Minor scratches or nicks can occur during play, but serious injuries are rare. Staff are trained in first aid and CPR, and veterinary care is provided if needed.

Can I watch my dog in daycare?

Yes! Play areas have live cameras accessible through our website during business hours.

What should I bring for boarding?

We recommend owners bring their food from home (proportioned in labeled bags) and a bedding item. This allows the dogs to settle and enjoy comfortable bedding they know. (Please be aware boarding can be stressful so some dogs may resort shredding blankets/bedding.) Owners are welcome to bring toys for their dogs to keep in the kennel as well.

Do I need a reservation for daycare?

Reservations at The Dog Stop® – Long Hill can be made by phone, online or in person. Our staff will be happy to discuss all of the boarding, daycare, grooming, and training options The Dog Stop® has to offer!

Holiday, summer, and school vacation reservations should be made well in advance. 
If you’re an existing client, you can simply contact us online.

If your pet has never been with us before, you can call us directly and we will be happy to handle your request for services.

No, with the exception of VIPs. Once a dog has been evaluated, they are welcome to pop in for a day of daycare.
We appreciate you letting us know in advance, but we always love to see your puppies.

VIP Daycare dogs require a reservation.

How do you group dogs?

All dogs are grouped by size and temperament after their evaluations are complete. We may move dogs around and change their groups based on the dogs who subsequently come in, to ensure everyone enjoys their time in the play yards

Will you walk my dog?

Dog Walking is one of the Dog Delights add-on services! You can add it on at drop-off or when booking their stay online!

Is meal prep included in daycare and boarding?

All meal prep is included, provided you provide your puppy’s pre-portioned meals. There will be a meal prep charge of $5/meal for unprepared food.

If you wish to use our house food, there is a charge of $5/meal.

What happens if I cannot drop-off or my dog during The Dog Stop® business hours?

We will do our best to honor client special requests, although additional costs may apply. Tardiness that is not arranged for in advance may be subject to a one dollar per minute fee at the sole discretion of management.

Can dogs who had surgery come to daycare or boarding?

Dogs must be at least 2 weeks post-op and suture-free. However, if we have a doctor’s release, we can accept your dog for daycare and/or boarding earlier, but they have to be in our VIP program.

Can senior dogs board?

Yes, but an older pet that rarely or has never boarded before may have a difficult time adjusting to a new environment and routine. We recommend speaking to your veterinarian to discuss if boarding is a suitable option for your pet.

What happens over the holidays?

The Dog Stop® – Long Hill hours of operation will be limited to half days, 7:00 AM to 1:00 PM,  Christmas Eve and New Year’s Eve, unless the holiday falls on a weekend, in which case regular weekend hours will be observed.

The Dog Stop® – Long Hill is closed to the public on all major holidays including but not limited to New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.

We are still staffed to care for your pups during this time, we will just not be operating for dog daycare, grooming, or boarding pick-ups and drop-offs.

Do you accommodate medication schedules?

Yes, we can administer oral and topical medications during business hours.

We do not administer injections or medications outside business hours.

If your dog has had a recent major medical issue, we may require a release from your vet before he is allowed to return to dog daycare or boarding.

Please bring any medication in the original container with specific instructions.

What is done keep the facilities and the dogs healthy?

• Multiple health protocols in place to keep all pups safe and healthy.
• Staff continuously clean play areas and kennels throughout the day.
• Vacated kennels are thoroughly sanitized for the next pup.
• State-of-the-art HVAC system maintains clean, healthy air.
• Indoor and outdoor play areas are cleaned nightly.
• Deep-cleaning protocols are implemented if any illness occurs, including a quarantine kennel with separate ventilation.
• A selection of fun, engaging, and durable toys is available for dogs of all sizes.

What vaccines are required?

All dogs must have up-to-date rabies, distemper, and bordetella vaccines. Puppies must have all three distemper boosters.

Are your staff trained in first aid and CPR?

Yes, our staff goes through extensive first aid training prior to handling your dogs.

Yes, all the staff receive instruction in CPR for dogs.

How do you deal with minor cuts and scratches?

A minor scrape or scratch (often from having such a good time with dog friends!) will be cleaned and the owner will be made aware of at pick-up .

Do you administer medications?

Yes, we can administer oral and topical medications during business hours. Please provide medications in their original container with instructions.

We do not administer injections or medications outside business hours.

If your dog has had a recent major medical issue, we may require a release from your vet before he is allowed to return to dog daycare or boarding.

Please bring any medication in the original container with specific instructions.

What happens if a dog needs veterinary service while in your care?

If a dog is injured or ill, we attempt to contact the owner or emergency contact immediately, then reach out to the vet we have listed in your dog’s profile. A minor scrape or scratch will be cleaned and the owner will be made aware of at pick-up.

If the illness or injury is serious, our staff will transport the dog to an emergency veterinary clinic and contact the owner.

Do you restrict dogs by breed or spay/neuter status?

No breed restrictions. Intact dogs are welcome but may have limitations in group play. Female dogs in heat are not allowed in the building.

We need to have a guidelines for a dogs return after illness (like Kennel Cough)?

Recommendation from my research says 14 days from first symptoms as long as the pup is now symptom free.